MARAASM CAPITAL

Mall
Management

RETAIL SPACE
MANAGEMENT

Our retail space management and day-to-day operations are the most tailored and professional in the market. It’s important for retail developers to consider mall management and the operation of retail spaces from the initial design stage. MARAASM CAPITAL has built a mall management process which maximises efficiency, provides the sales & leasing team with additional selling points, helps eliminate financial risk for the developer, and enhances the developer’s reputation.

Our service delivery solutions optimise each retail environment and adapt as the retail space evolves. MARAASM CAPITAL sustainable services are supported by strong technical capabilities and market compliance, which delivers a high-quality service with a strong cultural fit. Our customers can focus on their core business operations, safe in the knowledge that their retail centres and facilities are in good hands. We help our customers build the right foundations for future growth by optimising their mall infrastructure. Our service minimises interruptions to business and reduces costs while adhering to all statutory compliances.

MARAASM CAPITAL team of experienced mall managers ensure all aspects of operations are planned and maintained carefully. We understand that the slightest interruption to business impacts sales and profit, so our mall management is coordinated and executed at the highest level of professionalism. We are committed to creating the planning, staffing, communications, and coordination to guarantee customers enjoy every visit to your shopping center.

MALL MANAGEMENT
CONSULTANCY

Mall Management Consultancy consists of work that is essential at the earliest stage of development planning to ensure that Mall Management is well organised, structured and not an afterthought to the development.

Well-structured Mall Management can become a sales tool and unique selling point, as can a well apportioned Management Service Fee, which eliminates financial risk to the developer while offering competitive rates to purchasers. MARAASM CAPITAL Consultancy includes building every role and responsibility into a clear and understandable organisation map.

MALL
MANAGEMENT

Mall Management requires the day-to-day operation, management and oversight of all components required in managing a retail centre. We ensure the retail centre is managed following our high internal standards and the principles and standards of international mall management. Mall management requires the employment of a specialists team and organisation structure as well as on-going training and executive team supervision and oversight. A Professional Retail centre Management Team creates and implements all working systems and procedures for the retail centre.

GENERAL
MALL
MANAGEMENT

  • Optimizing operational cost / waste
  • Optimizing capital expenditure costs
  • Property inspections
  • Tenant management
  • Facility Management
  • Customer service
  • Emergency and safety protection

TENANT
COORDINATION

  • Space management
  • Fitting-out manuals and guidance
  • Retailer meetings & follow-up
  • Retailer Services coordination
  • General Retail centre and tenant control
  • Hand Over Forms & Agreements

FOOT-TRAFFIC
MANAGEMENT

  • Managing foot traffic
  • Space efficiency Management
  • Mall interiors enhancement
  • Improve sightline / Visibility of the retail stores • Events

COMPLIANCE
MANAGEMENT

  • Rules and regulation
  • Resident Handbook
  • Property inspections
  • SOP Creation
  • Customer service centers
  • Control and oversight of operations

DAY-TO-DAY
OPERATIONS

  • Contractor Tender Process
  • MEP maintenance
  • Cleaning
  • Security
  • Pest control
  • Recycling and waste disposal
  • Utility management
  • Fire protection facilities

HUMAN
RESOURCES

  • Employees coordination
  • Contracts
  • Internal HR Policies
  • Payroll and budgets

FINANCIAL
MANAGEMENT

  • Accountancy Practices and Procedure
  • Insurance
  • Budgeting
  • Cash receipts and Income Collection
  • Payment for Services
  • Audit